Our horse and sleigh arrived on schedule to pull us effortlessly to our transfer pick up point, where our minibus arrived on time. There had been a small change of plan and we had been asked to share with another family, but this was not a problem at all. Then things started to go a little less well…. The promised change of weather had arrived and the traffic on the way down was very slow. The family travelling with us were flying to the US were scheduled to fly an hour and half before us, and were getting nervous. An otherwise dull journey was brightened up somewhat by continually checking google maps and the GVA live departure information for their flight to give the latest estimate of whether they were going to make it. In the end they missed it. It was lunchtime, and they faced an afternoon and a night in Geneva, so they resigned themselves to a spot of sightseeing, these things happen after all. At the time we felt very sorry for them.
The next thing to brighten our day was a total failure of the airport check in baggage conveyor system. This presented us with a 2 hour wait with a few hundred other people in ski jackets while airport staff worked hard to marshal people into the right queues, prioritise people on earlier flights and manhandle hundreds of tons of luggage and skis. We made it to through security in time and headed for our gate quickly as instructed. We were not too concerned, these things happen after all.
Arriving at the gate with minutes to spare we noticed a distinct absence of an aircraft. We also noticed that it was snowing really rather hard now, and nothing in the airport was moving. Our friendly snow storm had followed us down the mountain and closed the airport, we were clearly going to be delayed for a few hours, oh well no point getting upset…. These things happen after all.
Refreshment vouchers were handed out…. we had actually just bought lunch and a coffee, so we looked in the cafe / shop where we could spend them and realised that they sold Swiss chocolate, so amused ourselves for a while working out the exact combination to bars to buy with our vouchers to not waste any (you don’t get change), and stashed it in our bags to take home. The afternoon wore one with the usual lack of information, we found out that our plane was at Lyon where it had been diverted, and would soon fly to Geneva and pick us up. More vouchers issued, more chocolate bought (we now had about 1.5KG of the stuff). No point getting upset, these things happen after all. (We learned later that elsewhere in the airport at about this time a fight broke out amongst people queuing to get into the business class lounge….)
Other Heathrow flights came and went, all a few hours delayed, and slowly the departure screens turned from red to green and all the delayed flights were sorted out… ours and a flight to Kiev were the last to be sorted….

We were finally told to move to another gate, and that we would be leaving at 19:00, that will be 5 1/2 hours late then… We grab our bags, now seriously weighed down with chocolate and head for the new gate, where we wait a bit more. Sure enough a plane arrives, and the passengers (who have been sitting on it for a very long time at Lyon), disembark while we wait expectantly. Then the captain appears…. to explain that he is now out of hours and cannot legally fly the plane so they are cancelling the flight, and will reschedule it for the morning. These things really should not happen, airlines have professionals to deal with this kind of event, and they could have predicted that the pilot was going to run out of hours a long time ago.
At this point a number of people became reasonably upset, which is kind of understandable, although not entirely helpful. Neither the laws of civil aviation or physics were changed, and the flight remained firmly cancelled.
We headed off to collect our bags, downstairs in the baggage hall was nightmare of delayed flights arriving, there was no room for any more bags on the carousels so they brought them in one trolley load at a time in a lift… until the lift broke down. They then resorted to sending the bags down one at a time on a conveyor, where they stopped. With no staff around a few of us resorted to picking up the bags and holding them above our heads where the 100 or so assembled people could see them, then passing them through the crowd to the owner. Only by getting the bags off the conveyor could we let the next one down. These things really really should not happen.
We retrieved our last bag at 9:45pm, just over 10 hours after we had arrived at the airport we left again in a taxi, bound for a hotel to grab a few hours sleep before heading back the next morning, to try again. We rechecked our bags, finally got on the plane, and turned up at Heathrow a touch over 21 hours late.
A rather disappointing end to a fantastic holiday.
These things happen.